POSTServiceRequestCall
The POSTServiceRequestCall method is an extension to the Open311 standard. If a customer who wants to report a problem in Open311 finds that a service request has already been created, POSTServiceRequestCall can be used to add a call to the existing request rather than creating a new one.
Arguments
| Field name | Description | Notes and requirements |
|---|---|---|
| jurisdiction_id | Agency responsible for processing service requests. | Not used in Infor Public Sector, but included for informational purposes. |
| api_key | API key assigned to the client app. | Required if API keys are enforced. |
| Customer's email address. | ||
| first_name | Customer's first name. | |
| last_name | Customer's last name. | |
| phone | Customer's phone number. | |
| description | Description of the problem, or additional comments from the customer. | |
| extensions | Use to pass a Boolean value to the request, response, or status notes formula. See "Workflow Formulas," above, for more information. | |
| service_request_id | ID of the service request to which you're adding a call. | Required. |