Publishing request types
Publishing service request types means making them available in Open311. When the user opens a client app, the first step is usually to display a list of services, which are equivalent to request types in Infor Public Sector. The user then selects a service and enters a request.
To publish all request types in your database, set the Publish attribute of the node to True. If you only want to publish selected request types, set the global Publish attribute to False and add the node to the Open311 configuration.
You can publish request types by category, by request type group, or individually. For example, if you publish a request type category, all request types that belong to that category will be available in Open311.
Request type categories are defined in the Service Request Type form. To assign a request type to a group, enter the group ID in the Request Type Group field when you add or edit the request type.
tree in theTo publish request types, first add the appropriate children to the
node: to publish categories, to publish groups, and to publish individual request types.Each category, group, or request type is defined in a child node. For example, to publish a category you would add a child to the
node. In addition to specifying the category name and key, you can also override some of the global settings, such as overriding the standard response message.