The Open311 API

Open311 for Infor Public Sector is an API that client apps use to interact with the Customer Service module. The API is based on the Open311 standard, as defined in the GeoReport v2 specification (http://wiki.open311.org/GeoReport_v2 ).

The Open311 API for Infor Public Sector follows the specification, with these exceptions:

• The GET service_request_id from a token method is not supported. Service requests are created in real time, so tokens aren't required.
• Open311 for Infor Public Sector does not support jurisdictions. Each site serves a single agency.
• The API includes a non-standard POSTServiceRequestCall method that adds a customer call to an existing service request.

  See POSTServiceRequestCall.

• The API supports a non-standard extensions parameter for all methods except GET Service List. This is a Boolean parameter that client apps can use to request supplemental information from the Open311 site.

  See Workflow formulas.

• The POST Service Request method supports non-standard media and media_filepath parameters that can be used to send attachments.