Creating a service request for an incident

You can create any service requests that an incident requires from the Incident InfoViewer. Each service request that you add from the InfoViewer will be associated with the selected incident record.

  1. Load the incident you want into the Incident InfoViewer.
    You can open an incident in the InfoViewer by clicking the correct Incident # link on any form that shows the link, such as Lookup Incidents.
  2. Click the Action button at the top of the InfoViewer and select Create Service Request.
    The Submit a Service Request form opens. Infor Public Sector copies the location information from the incident into the new service request.
  3. Submit the service request
    Infor Public Sector creates a service request for the incident and shows it in the Linked Service Requests grid on the Associations tab.