Scheduling a meter re-read

Based on your reading review, you may need to schedule re-reads of certain meters, such as meters with no current readings or meters with readings that are much higher than expected. When you schedule a re-read, Infor Public Sector creates a service request of the type defined in Reading Review Setup.

To schedule re-reads for meters listed on the Exceptions or Acceptable tab, select the desired meters and click the Re-Read button in the top right corner of the grid.

Scheduling a re-read may also have been defined as the default action for a meter's exception type. In that case you can schedule the re-read for an individual meter by clicking the Re-read link in the Default Action column.

If a reading is eligible to be re-read, Infor Public Sector replaces its Re-read link with a Cancel Re-read link, so you can cancel the re-read if required. Infor Public Sector also shows a link to the associated service request in the Re-Read Service Request column. You can click this link to view the request in the Service Request InfoViewer.