Duplicating a service request

Duplicating a service request is useful when you want to create a new service request based on an existing one. You can select which information you want to copy, and you can then make changes to the new service request as required.

  1. Load the service request you want to duplicate into the InfoViewer.
  2. Click the Action button and select Duplicate Service Request.
  3. Under Copy Progress Options, select the information you want to copy from the existing service request.
    Infor Public Sector shows four check boxes: Initiated Information, Assignment Information, Inspection Information, and Resolution Information. For example, if you select Initiated Information, the original request's call date, request date, incident date, and the employee who took the request will be copied to the new one.
  4. Click Next.
  5. In the Submit a Service Request dialog box, change the information as required for the new service request.
  6. Click Next.
  7. Specify any additional information and click Save.