Signing up for direct debit

If customers want to pay their bills by direct debit, you can use the Manage Account page to record their bank account information and schedule direct debit payments.

  1. Select Billing > Manage Account.
  2. Load the account you want.
  3. On the Maintenance tab, under Account, click Sign up for Direct Debit.
    You can also click the Sign up for Direct Debit quick link if that link is displayed, or click the Sign up for Direct Debit link in the Account panel if that panel is displayed.
  4. If no bank accounts are associated with the account, or if you do not see the correct bank account, click Add Bank Account and record the account information.
    You can add multiple bank accounts with different effective and expire dates.
  5. Select the bank account that you want to use for the direct debit payments and click Next.
  6. Specify this information:
    Transmit
    Specify the date your agency will begin transmitting direct debit payments for the account. By default, the transmit date is set to two weeks from the current date.
    Effective
    Specify the date the account's direct debit setup takes effect.
    Transmit Hold
    Optionally, select this check box to suspend transmission of direct debit payments.

    See Internal accounts.

    Include Donation
    Optionally, select this check box to include a donation with each direct debit payment. Specify the amount of the donation in the Amount field.
    Debit Plan
    Select Cycle or Debit Schedule.
  7. If you selected Cycle from the Debit Plan list, select the account's cycle from the Direct Debit Cycle list. The direct debit cycle indicates the day of each month on which the account's direct debit payments will be transmitted.
  8. If you selected Debit Schedule from the Debit Plan list, specify this information:
    Extract Date
    Specify the date on which the next direct debit payment will be transmitted.
    Note: The extract date is recalculated each time a direct debit payment is transmitted. For example, if you specify 10/10/2016 as the extract date, and the schedule frequency is 1 week, then the extract date will be set to 10/17/2016 after the first payment is transmitted.

    Note also that there is no option to transmit payments on the last day of every month. For example, suppose you set the schedule frequency to 1 month and set the initial extract date to 10/31/2016. After the first payment is transmitted, the extract date will be reset to 11/30/2016, because November only has 30 days. Payments will be transmitted on the 30th day of the month until 01/30/2016, when the extract date will be reset to 02/28/2016. After that payments will be extracted on the 28th day of the month, unless you reset the extract date manually.

    Debit Amount
    Specify the amount of the scheduled direct debit payments.
    Frequency
    Specify the frequency at which direct debit payments will be transmitted for the account, such as every 15 days or every 4 weeks. The values that are available in the two lists are defined in Direct Debit Setup.
    Debit Remaining Amount
    Indicates whether Infor Public Sector should increase the debit amount to fully pay any bills that are due on or before the next scheduled transmit date.
  9. Click Save.
    Infor Public Sector saves the direct debit information and closes the dialog box. The account's direct debit status is initially set to Prenote, meaning the bank account information has not yet been verified. After the information is verified with the bank, Infor Public Sector sets the direct debit status to Active, and will begin processing direct debit payments as of the transmit date. Infor Public Sector also changes the Sign up for Direct Debit link to Update Direct Debit Information so you can update the information if required.