Disputing a bill

If a customer disputes one or more of the charges in a bill, you can use the Bill InfoViewer to record the dispute. When an entire bill is disputed, Infor Public Sector marks each line item as pending, and will not process them until the dispute is resolved. To resolve the dispute, you can use either the Bill InfoViewer or the Line Item InfoViewer. You can also review and resolve disputes using the Pending Disputes List or Pending Disputes to Review items in My Infor.

Note: You can also use either the Bill InfoViewer or the Line Item InfoViewer to record disputes for specific line items.
  1. Load the bill you want into the Bill InfoViewer.
    You access the Bill InfoViewer by clicking the Bill # link for the bill on any form that shows the link.
  2. Click Dispute Bill in the upper right corner of the viewer.
    Infor Public Sector shows the Dispute Bill dialog box.
  3. Specify the reason for the dispute in the Reason field.
    The dispute reason code might also specify an employee who will be assigned to investigate and resolve disputes of the selected type. If so, Infor Public Sector enters that employee's ID in the Assigned To field. You can also assign the dispute by entering an employee ID in the Assigned To field manually.
  4. Click Save.
    Infor Public Sector records the dispute and shows the dispute information in the Bill InfoViewer. The dispute will also be displayed on each of the bill's line items. If the selected dispute reason code includes a log type, Infor Public Sector also adds a log entry to the customer's account.