Call Center overview

Call Center was designed to be an efficient and informative tool for taking information about a customer service call. It provides a single screen that customer service representatives can use to search for related service requests while they're entering information about the call. This includes seeing a list of similar addresses, jobs in the vicinity, and a history of jobs at the property. You can also view a request's location on a map using Infor Public Sector GIS.

A key feature of the Call Center is the problem determination tool. Through the use of a guided script, operators ask callers a series of questions that help them to determine the correct service request type.