Entitlement Type

Use entitlement types to define reasons for which customers may be eligible for rebates on their bills, for example, entitlements for disabled veterans or war widows.

After you've defined entitlement types, you can use the Manage Account page or the Contact and Property Browser to assign them to account contacts.

Each entitlement type is associated with one or more rebate groups, which define the discounts that customers will receive. Rebate groups are also associated with line items in Line Item Setup, indicating which line items are eligible to be discounted. When generating bills, rebates are granted on all eligible line items to customers who are entitled to those rebates.