Defining incident tasks

Incident tasks represent the actions an agency must take when a particular type of incident occurs, such as rerouting traffic or contacting other agencies. When you create a new incident, or edit an existing incident, you can select the specific tasks to be completed from the list of available tasks defined for the incident type.

  1. Select Incident > Incident Types.
  2. In the Incident Types tree, browse to the correct incident type.
  3. Select the Incident Tasks node under the incident type.
    You can also use the Tasks tab in the Incident Type InfoViewer to define tasks. To open the InfoViewer, right-click the incident type you want to work with in the Incident Types tree and select Open Incident Type.
  4. Click Add above the Tasks grid.
  5. Type a name for the task in the Task field.
  6. Optionally, enter a description, an expiration date, and any comments about the task.
  7. Click Save.