Adding a task to an incident

Incident tasks represent the actions an agency must take when an incident occurs, such as rerouting traffic or notifying other agencies. For each incident record, you can select a set of tasks from the list of available tasks defined for the incident type. Note that when you first add a task to an incident, you're simply selecting the task code, but you can then edit the task to record additional information. As tasks are completed, you can also record completion information.

  1. Load the incident you want into the Incident InfoViewer.
    You can open an incident in the InfoViewer by clicking the correct Incident # link on any form that shows the link, such as Lookup Incidents.
  2. Select the Tasks tab.
  3. Click Add above the Tasks grid.
  4. Select the correct task in the Incident Tasks dialog box and click Select.
  5. To record additional information, enable editing in the grid and select the newly added task, then enter your information.
    You can use the Due Within field to set a deadline for the task, and you can add or edit the information in the Description and Comments fields.
  6. Click Close to close the InfoViewer when you're finished working with the incident.