Recording service request inspection results

  1. Select Customer Service > Service Request > Record Inspection Result.
    Note: You can also use Check TO-DO List to record inspection results.
  2. Look up the service requests for which you want to record results.
  3. Select the correct service request in the Service Request Results grid.
  4. Click Inspect Inspect button.
  5. Specify this information:
    Inspection Started
    Specify the date the inspection was started.
    Completed
    Specify the date the inspection was completed.
    Resolve Service Request
    Select this check box if you want to resolve the service request. Specify the resolution date and code in the Resolved On and Resolution Code fields.
    Submit for Re-inspection
    Select this check box if you want to schedule a follow-up inspection. You can also specify a responsibility code for the re-inspection.
  6. Specify any other information for this inspection.
    You can record log entries or resource usage. Depending on the request type, you can also use the Action button to create a new work order, case, asset inspection, or one-off charge.
  7. When you're finished, click Save & Close.