Reassigning an inspector

  1. Select Customer Service > Service Request > Reassign Inspector.
  2. In the Responsibility field, specify the identification code for the party responsible for the service request you want to reassign.
  3. Click Search.
    Infor Public Sector shows a list of service requests assigned to the responsible party that have not been inspected. You can click the Request # link to view the service request in the Service Request InfoViewer.
  4. Select the service request that you want to reassign. You can assign the same inspector to multiple service requests simultaneously by selecting multiple requests in the list.
  5. Click Action and select Reassign Inspector.
  6. Specify the employee ID for the new inspector in the Inspector field.
  7. Click Save.