Service requests

Service requests can be submitted in various ways. If a customer calls or emails your agency, a representative can use Infor Public Sector to add the request manually. Service requests can also be generated from other records in Infor Public Sector, such as billing accounts. And if your agency is using Dynamic Portal, Rhythm for Civics, or Open311, customers can use a web-based interface to submit requests themselves.

In each case Infor Public Sector assigns the service request a unique identification number so it can be tracked through its resolution. Once submitted, the specific rules for processing the service request depend on the service request type. Typically the request must be inspected, so the first step is to assign an inspector and schedule an inspection date. When the inspection is complete you can record the inspection results and ultimately resolve the service request.

You can also record any resource usage and costs incurred in the process of resolving a service request, such as labor, materials, and equipment costs.