Standard operating procedures
You can define standard operating procedures for application types and for milestones.
Standard operating procedures provide instructions or reminders for agency staff to follow
when processing applications.
To define standard operating procedures, use the Standard Operating Procedures field in the Application Type dialog box or the Milestone dialog box. This is a standard comments field, so HTML formatting is supported.
Users can click the button in the application InfoViewer to view the standard operating procedures that you define.