Reversing a payment (Non-Billing)

Reversing a payment undoes the payment and the associated transactions so that it can be re-entered. For example, you might reverse a payment because the customer's check bounced. When you reverse a payment, Infor Public Sector updates the total amount owed on the application and changes the status of each affected fee to either Unpaid or Partially Paid, depending on how much of the fee was paid from the reversed payment.

Note: You can only reverse a payment that has been confirmed. If a payment has been confirmed, Infor Public Sector gives it a payment status of Paid. To remove a payment that has not been confirmed, you must void the payment.
  1. Load the application you want in the Application InfoViewer.
  2. Select the Fees tab and the Transactions subtab.
  3. Click the Reverse Payment link above the Payment Transactions grid.
  4. Select the payment that you want to reverse and click Next.
  5. Specify any information about the reversal.
    You can specify a reason for the reversal in the Adjustment Reason and Comments fields. You can also specify an authorization code in the Authorization field.
  6. Click Reverse Reverse button.
    Infor Public Sector reverses the payment and updates the fee status and payment status. If the payment was made using an escrow account, Infor Public Sector transfers the payment amount to that account.