Performing a supervisor override

Depending on the case type, a supervisor with the correct permission in Access Control can advance a case to the next milestone even if it hasn't passed all the status checks for the current one. Supervisor overrides must first be enabled for the case type in Case Workflow. To perform an override, a user must be granted the Supervisor Override permission for the case type (found under the "case type" > Case > View Case > Action Menu node in the Permissions tree).

  1. Load the case you want in the Case InfoViewer.
  2. Click Action and select Supervisor Override.
  3. Specify your user name and password in the Supervisor Override dialog box.
    If the logged in user has the necessary permission to perform a supervisor override for this case type, Infor Public Sector will fill in the user name and password automatically.
  4. Click Save.
    Infor Public Sector advances the case to the next milestone, disregarding any unmet status checks for the current one.