Checking the status of a case

Status checks define the criteria that must be met before a case can advance to the next milestone in the code enforcement process, such as paying an application fee or completing a site inspection. The status check criteria are defined in Case Workflow.

You can use the Case InfoViewer to check the current status of an application. To run a status check, click the Check Status button in the toolbar. You can also check the status of a new case after you've saved it.

When you click Check Status, the results are displayed in the Case Status dialog box. This dialog box shows each status check for the current milestone, and indicates whether it was successful. The status checks are displayed in one or more grids depending on the status check types, such as an Inspections grid, a Reviews grid, and a Fees grid. Some grids include a Show button that you can click to view a list of specific records affecting the status check, such as a list of fees for a fee check. By default only unsatisfied items are displayed. You can select the Show All Checks check box to show completed items as well, such as both paid fees and unpaid fees.