Case status codes

Before members of your agency begin processing cases, you must have a set of case status codes to define the various phases of the case process, such as Open, Closed, or Stop Work. These codes can be used to identify the case's current phase and to restrict access to a case and its associated inspections, hearings, and details. For example, you might want to allow an intake employee at your agency to modify cases with a status of Open but not those with a status of Closed or Stop Work.

After you've created status codes, you must grant permissions to the appropriate roles within your agency using Access Control.