Defining a case category

  1. Select Code Enforcement > Setup > Case Workflow.
  2. In the Case Types tree, browse to the node in which you want to add a category.
    This can be the Case Types root node or an "Case Category" node.
  3. Right-click the node and select Create a Category.
  4. Type a name for the new category in the Category Name field.
    The name must be unique.
  5. Click Save.
    Infor Public Sector closes the dialog box and shows the new category in the Case Types tree. You can now define case types for this category. You can also define subcategories for this category by following the current instructions.