Case types

Case types are the kinds of cases that your agency handles, such as cases for inoperable vehicles, signs, or trash. When members of your agency start a new case, they will use the case type as the basis for the case. Infor Public Sector uses the case type to determine which conditions, fees, reviews, and inspections to add to a case and the code enforcement process a case should follow.

You use the "Case Type" node in Case Workflow to define your agency's case types. A case type typically consists of a unique identification code, a short description, the milestones that make up its code enforcement process, and the types of conditions, fees, inspections, and reviews that might be required for cases of this type. You can also define standard operating procedures that members of your agency should follow when creating cases of this type.