Searching the jobs list for repeat calls
The Jobs List tab in Call Center shows a list of service requests and work orders in your system. You can view all service requests and work orders in the jobs list by opening Call Center and clicking , or you can enter search criteria to narrow the results.
Note: Taken By field on the Problem tab. Therefore, when you click , only service requests that you have
submitted are displayed in the jobs list. To search for service requests submitted
by all employees, clear the When you open Call Center, your employee ID is automatically entered in the
Taken By
field before clicking .
The main purpose of searching the jobs list is to ensure that you don't create a duplicate request for an issue that has already been reported. If a service request already exists for the issue, you can add another caller instead of creating a duplicate request.
See Adding an additional caller to a service request.
Note: When you enter an address,
Call Center shows a list of service requests and work orders within a set distance
from that address in the grid.