CallCentre configuration
The CallCentre configuration stores settings for Infor Public Sector Call Center. Most of these settings are defined in Call Center Admin.
The root node in the CallCentre configuration has seven children: , , , , , , and .
FORMULAE
The node has these attributes:
| Attribute | Description |
|---|---|
| AddCallEventKey | Primary key of the On Add Call formula. This formula is executed when the user adds a customer call in Call Center. |
| BeforeSaveEventKey | Primary key of the Before Save formula. This formula is executed before the user saves a service request in Call Center. |
| DefaultValueFormulaKey | Primary key of the Set Default Value formula. This formula is executed when the user selects a request type in Call Center, and can be used to set default values. |
| OnSavePromptEventKey | Primary key of the On Save Prompt formula. This formula can be used to show a prompt when the user attempts to save a service request in Call Center. |
| PopulateFromAddressFormulaKey | Primary key of the Populate From Address formula. This formula is executed when the user clicks the button in Call Center. |
| PopulateFromContactFormulaKey | Primary key of the Populate From Contact formula. This formula is executed when the user clicks the button in Call Center. |
| SwitchToDetailFormulaKey | Primary key of the Switch to Detail formula. This formula is executed when the user selects a request type in Call Center, and can be used to show a detail page. |
HOMEPAGE
The node has these attributes:
| Attribute | Description |
|---|---|
| homepageurl | URL to be displayed in the Call Center home page. |
| UrlType | Type of URL for the home page. Can be set to File or URL. |
MAPDRAWING
The node has these attributes:
| Attribute | Description |
|---|---|
| DefaultZoomLevel | No longer used. |
| UseGIS | Indicates whether Call Center will use GIS for address searches. By default, Call Center does not use GIS to locate addresses. Instead, the search uses the X and Y coordinates from the address record in the Infor Public Sector database. |
SCRIPTNODES
The node has these attributes:
| Attribute | Description |
|---|---|
| AccessId | Access ID for the node. The access ID is a unique number that identifies the permission in Access Control that users must be granted to gain access to this node. |
| BlankUrl | Default URL that Call Center will show for nodes with blank URLs. |
| IsInitiallyExpanded | Indicates whether the node is expanded when the user shows the script. |
| MessageURL | URL of the HTML page to show for this node. |
| Name | Display name of the script node. |
| ProblemCode | Service request type that is associated with this node. |
| TreeIcon | Icon that will be displayed for this node in the script tree. |
| UrlType | Type of URL for this node. Can be set to File or URL. |
The node has one or more nodes as children. can also be nested under other . Each node has these attributes:
| Attribute | Description |
|---|---|
| AccessId | Access ID for the node. The access ID is a unique number that identifies the permission in Access Control that users must be granted to gain access to this node. |
| IsInitiallyExpanded | Indicates whether the node is expanded when the user shows the script. |
| MessageURL | URL of the HTML page to show for this node. |
| Name | Display name of the script node. |
| ProblemCode | Service request type that is associated with this node. |
| TreeIcon | Icon that will be displayed for this node in the script tree. |
| UrlType | Type of URL for this node. Can be set to File or URL. |
SCRIPTPATH
The node has these attributes:
| Attribute | Description |
|---|---|
| PhysicalPath | Root directory path for the script nodes. |
| UrlPath | Root URL for the script nodes. |
SEARCH
The node has these attributes:
| Attribute | Description |
|---|---|
| CaseManagementEventHandlerKey | Primary key of the formula that Call Center will use to search for case managed requests. |
| CaseManagementRadiusFromAddress | Radius within which Call Center will search for case managed requests. |
| DuplicateRequestCheck_CreatedInTheLastXMinutes | Not used. |
| HistorySearchEventHandlerKey | Primary key of the formula that Call Center will use for history searches. |
| JobsListExcludedRequestTypes | Comma-separated list of service request types that will be excluded from the mobs list. The request types are identified by their primary keys. |
| RadiusFromAddress | Radius within which Call Center will search for service requests and work orders for the jobs list. |
| SRExpireDays | Number of days service requests and work orders are displayed in the jobs list after they're resolved or closed. |
| WaterOffEventHandlerKey | Primary key of the formula that Call Center will use to search for water off requests. |
| WaterOffRadiusFromAddress | Radius within which Call Center will search for water off requests. |
UI
The node has these attributes:
| Attribute | Description |
|---|---|
| AlwaysDisabledControls | List of controls in Call Center that are always disabled. |
| AlwaysEditableControls | List of controls in Call Center that are always editable. |
| DisableControlsAfterSave | Indicates whether the controls in Call Center will be disabled after a service request is saved or loaded. This does not apply to the controls that are defined as always editable. |
| ProblemLookupType | Indicates how the script will be displayed on the Problem tab in Call Center. Can be set to DropDownBox or Tree. |
| PromptIfAlreadySaved | Not used. |
| PromptIfAlreadySavedMessage | Not used. |
The node has two children: and .
The node has these attributes:
| Attribute | Description |
|---|---|
| BlankSelectionText | Text to be displayed in the drop-down box if no value is selected. |
| Left | Left position of the drop-down box. |
| Space | Space between drop-down boxes on the Problem tab. |
| Top | Top position of the drop-down box. |
| Width | Width of the drop-down box. |
The node has these attributes:
| Attribute | Description |
|---|---|
| Height | Height of the script window, in pixels. |