Script display options

You can use the UI tab in Call Center Admin to set display options for the script. You can set these options:

• Select Tree or Drop Down Box from the Problem Lookup Type list. If you select Tree, the script is displayed in a browser tree. If you select Drop Down Box, the nodes are replaced by drop-down boxes. Additional drop-down boxes are displayed based on the option that the user selects.
• In the Height field under Script Window Frame, specify the height of the script frame in Call Center. The script frame is displayed in the Map/Script panel and shows the web page associated with the current node.
• In the fields under Drop Down Box Properties, specify the characteristics of the drop-down boxes that are displayed if you select Drop Down Box as the problem lookup type.