Applying credits

Depending on the bill type, you can manually apply credits on an account to unpaid charges. For some bill types, you can manually apply credits to charges for any bill type. For other bill types you can only apply credits to charges for the same bill type, or you cannot manually apply credits.

Note: For CDR accounts, you can also use the associated application InfoViewers to apply credits.
  1. Select Billing > Manage Account.
  2. Load the correct account.
  3. On the Maintenance tab, under Transactions, click Apply Credits.
  4. In the Unapplied Credits grid, select each credit that you want to apply.
  5. In the Unpaid Charges grid, select the charges to which you want to apply the credits.
  6. Click Apply.