Reviewing penalty run exceptions

You can use the Exceptions tab on the Penalty Run InfoViewer to review any exceptions that occurred during a penalty run. Exceptions define conditions under which you want Infor Public Sector to suspend processing for particular accounts. You define exception codes using User Exception Code.

During a penalty run, Infor Public Sector evaluates each penalty exception that has been defined for the bill type being processed, and returns an exception for each account that matches the conditions.

The specific actions Infor Public Sector takes when an exception occurs depend on the exception's severity. When adding an exception to a bill type, you assign it one of four severity levels:

• Level 1: Infor Public Sector will not create a bill for the account.
• Level 2: Infor Public Sector will create a bill for the account and calculate line item charges, but won't post the bill.
• Level 3: Infor Public Sector will post the bill but won't output it.
• Level 4: Infor Public Sector will generate and output a bill as if no exception had occurred.

To continue processing a penalty in spite of an exception, select the exception that you want in the Exceptions grid and click Continue. Note that other exceptions may still occur. For example, if you continue a level 2 exception, Infor Public Sector might post the bill but then return a level 3 exception that will stop the bill output.