Searching individual NSF payments

Infor Public Sector gives you two options to search for NSF payments. Select Search Import File if you want to search a selected NSF import file on the server. Select Search Individual Payments to search for NSF payments in the Infor Public Sector database. This can include both payments that were imported in Create NSF Import and payments that were reversed manually in the Payment InfoViewer.

  1. Select Billing > Payment > Lookup NSF Import.
  2. Click Search Individual Payments.
  3. Specify search criteria for the NSF payments that you want to find.
    You can search by account number, check number, return reason code, or by the employee ID of the employee who reversed the payment. You can also select one of three statuses from the Status list. If you select Resolved, Infor Public Sector will search for payments for which the entire NSF process was completed successfully. If you select Unresolved - Pending Reviewed or Unresolved - Reviewed, Infor Public Sector will search for payments that aren't resolved, meaning that the NSF process couldn't be completed. For example, Infor Public Sector may have been unable to reverse a payment or generate an NSF fee because the account is already closed. You can mark unresolved payments as reviewed after you've investigated them, so the two different options search for unresolved payments based on whether they're marked as reviewed. Finally, you can select All, Auto, or Manual from the Type list. Auto indicates that the payments were imported automatically using Create NSF Import. Manual indicates that the NSF payments were reversed manually in the Payment InfoViewer.
  4. Click Search.