Reviewing direct debit exceptions

You can use the Exceptions tab on the Direct Debit Run InfoViewer to review any exceptions that occurred during a direct debit run.

Exceptions define conditions under which you don't want to create payments for particular accounts. You can define exception codes using User Exception Code. For example, Infor Public Sector will return an exception if an account's direct debit amount is greater than the maximum allowed.

The specific actions Infor Public Sector takes when an exception occurs depend on the exception's severity. For direct debit runs, there are two exception severity levels:

Level 1: Infor Public Sector will not create a direct debit payment for the account.
Level 2: Infor Public Sector will create a payment but will mark the account as an exception.

The Exceptions tab on the Direct Debit Run InfoViewer includes two grids, one for the user-defined exceptions and one for the system exceptions. To continue processing an account in spite of an exception, select the exception you want and click Continue.