Resolving a payment dispute

When a payment is disputed, Infor Public Sector shows the dispute information under Status in the Payment InfoViewer. This information includes the dispute reason code, the date the dispute was recorded, and the employee assigned to the dispute. The dispute reason code is hyperlinked so you can load the dispute into the Dispute InfoViewer, where you can review more detailed information and resolve the dispute.

  1. Load the disputed payment into the Payment InfoViewer.
    You access the Payment InfoViewer by clicking the Trace # link for the payment on any form that shows the link.
  2. Click the dispute reason code to open the Dispute InfoViewer.
  3. Click Resolve.
    Infor Public Sector shows the Resolve Dispute dialog box.
  4. Specify a dispute resolution code in the Resolution field.
  5. Click Save.
    Infor Public Sector clears the dispute. If the selected dispute resolution code includes a log type, Infor Public Sector also adds a log entry to the customer's account.