Processing payments

  1. Select Billing > Payment > Process Payment.
  2. Specify information about the payment batch.
    Note: If you specify a batch count and amount, later in the process Infor Public Sector will require that the actual number of payments and their total amount match the values that you specified. If the values don’t match, you must go back to the first screen and adjust the values before you can finish the process. Also note that you can select Waive New Unpaid Penalties to waive penalties for on-time payments that are mistakenly marked as late, such as payments that are received on their due date but aren’t immediately entered into the system due to a workload backup.
  3. Click Next.
    Infor Public Sector automatically assigns a batch number based on the batch’s type, date, and number. For example, batch number U20171027-03 is made up of these characters: U (Utility type batch) 2017 (year) 10 (month) 27 (day) 03 (number created that day).
  4. In the Account # field, specify the identification code for the account the payment applies to.
  5. Specify the payment amount in the Amount field.
  6. Select the payment method from the Payment Method list.
    The fields change depending on the payment method you select. For example, if you select Credit Card, Infor Public Sector adds fields for the credit card number, expiration date, and card holder’s name. Miscellaneous payments are payments not covered by the other options, such as intra-agency payments or credit vouchers. For miscellaneous payments Infor Public Sector also provides a Payment Type field to record the kind of payment.
  7. Specify information in the remaining fields according to the type of payment.
  8. If required, you can allocate the payment to specific bills for the account.
    See Allocating a payment to specific bills.
  9. Click Add Payment.
    Infor Public Sector adds the payment to the batch and clears the account and payment information so you can add more payments.
  10. Repeat steps 4 through 9 for all remaining payments.
  11. Click Next to review all the batch and payment information you’ve entered so far and make changes if required.
  12. Click Next.
    If your specified batch count and amount don’t match the actual number and amount entered, Infor Public Sector shows a message instructing you to make changes. Click Close to close the message. Then make changes by either editing the payments in the grid, clicking Previous once to add payments, or clicking Previous twice to change the batch count or amount. When you’re finished making changes, advance to the Review screen and click Next.
  13. Select Post Later or Post Now.
    If you’re posting later, you can post the batch at any time using Post Payment Batches. If you posted now, Infor Public Sector applies payment funds to the oldest outstanding bill first, paying off specific line items based on their pay order. Any remaining funds are then applied to the next oldest bill, and so on until all bills have been paid, or until the funds are used up. Infor Public Sector also updates the account’s balance and performs other payment processes, such as reviewing the account’s delinquency status, creating an adjustment transaction to waive any inapplicable penalty fees, and creating any necessary service requests.
  14. Click Done.