Suspending a service

You can temporarily suspend individual services on an account. For example, a resident who spends the winter in another location might want to suspend one or more services during the winter months. Infor Public Sector doesn't bill the account for the service while it is suspended, and prorates any charges as required, using the adjustment types defined in Suspend Service Setup. For example, if a service is suspended halfway through a billing period, Infor Public Sector prorates the line item for that service from the start of the billing period to the day before the suspension starts.

  1. Select Billing > Manage Account.
  2. Load the account you want.
  3. Open the Account Service InfoViewer for the service you're suspending.
    If the Services panel is displayed on the Summary tab, you can open the InfoViewer by clicking on the name of the service. You can also click the service in the grid in the Account Services dialog box. To open this dialog box, click View All Services on the Maintenance tab or in the Quick Links panel, or click View all services on this account in the upper right corner of the Services panel.
  4. Click the Suspend Service link in the Account Service InfoViewer to open the Suspend Service dialog box.
  5. Specify the dates the service will be suspended in the Suspend From and To fields.
  6. Click OK.
    Infor Public Sector closes the Suspend Service dialog box and shows the dates the service will be suspended in the Account Service InfoViewer. You can click the Modify link to change these dates.
  7. Click Save & Close in the Account Service InfoViewer.
    Infor Public Sector shows a message indicating that suspending the service may change the charges on previous and future bills.