Resolving a dispute

When a bill is disputed, the Bill InfoViewer shows the dispute information on the Summary tab under Status, including the dispute reason code, the date the dispute was recorded, and the employee assigned to the dispute. The dispute reason code is hyperlinked so you can load the dispute into the Dispute InfoViewer, which you can use to review more detailed information and resolve the dispute.

  1. Load the disputed bill into the Bill InfoViewer.
    You access the Bill InfoViewer by clicking the Bill # link for the bill on any form that shows the link.
  2. Click the dispute reason code to open the Dispute InfoViewer.
  3. Click Resolve.
    Infor Public Sector shows the Resolve Dispute dialog box.
  4. Specify a dispute resolution code in the Resolution field.
  5. Click Save.
    Infor Public Sector resolves the dispute for the bill and for each line item. If the selected dispute resolution code includes a log type, Infor Public Sector will also add a log entry to the customer's account.