Disputing line items

When you dispute a bill, Infor Public Sector records the dispute for each of the bill's line items. If you don't want to dispute the entire bill, you can also limit the dispute to selected line items. You can also use the Line Item InfoViewer to record a dispute for a single line item. To review and resolve disputed line items, you can use either the Line Item InfoViewer or the Pending Disputes List or Pending Disputes to Review item in My Infor.

See Recording a line item disputeand My Infor Billing items.

  1. Load the bill you want into the Bill InfoViewer.
    You access the Bill InfoViewer by clicking the Bill # link for the bill on any form that shows the link.
  2. Click Dispute Line Items in the upper right corner of the viewer.
  3. Select each disputed line item in the Line Items grid.
  4. Specify the reason for the dispute in the Reason field.
    The dispute reason code might also specify an employee who will be assigned to investigate and resolve disputes of the selected type. If so, Infor Public Sector enters that employee's ID in the Assigned To field. You can also assign the dispute by entering an employee ID in the Assigned To field manually.
  5. Click Save.
    Infor Public Sector marks each selected line item as disputed. If the selected dispute reason code includes a log type, Infor Public Sector will also add a log entry to the customer's account.