Reversing a bill

If a bill has been miscalculated, you can reverse it and start over. Reversing a bill reverses all payments and adjustments applied to the bill, adjusts all of the bill’s line items to 0, and resets the charges so they can be billed again. The reversed bill and its line items remain in the database to maintain an auditing trail, but otherwise the bill is treated as if it had never existed.

You can only reverse a bill if it has been posted, if it hasn’t reached its delinquency date, and if it has no transfer transactions. If the account is on a budget billing plan, only the most recent budgeted bill can be reversed.

Note: If you reverse a budgeted bill from a plan year that has already been settled, you must also create a manual adjustment for the amount of the variance. Reversing a budgeted bill reverses the budgeted amount, not the actual charges, so the variance also must be reversed.

If the plan year hasn’t been fully settled, the variance from the reversed bill is removed from the cumulative variance for the plan year In other words, the account hasn’t been billed for the variance, so the amount of the reversed variance can be subtracted from the amount to be billed. If the plan year has been settled, the account will already have been billed for the variance, so you must adjust the amount manually.

If the plan is partially settled, so that there are one or more unbilled scheduled settlements, the reversed variance is divided proportionally and subtracted from those settlements. If you then recreate the bill, it will be for the budgeted amount if the plan year hasn’t been fully settled, but it will be for the actual amount if the plan year has been settled.

  1. Load the bill you want to reverse into the Bill InfoViewer.
    You access the Bill InfoViewer by clicking the Bill # link for the bill on any form that shows the link.
  2. Click Reverse Bill in the upper right corner of the viewer.
  3. Click Yes.