Penalizing an account

Even if you create most of your penalties by performing penalty runs on a regular basis, there may be times when you need to penalize a single account. Infor Public Sector calls these one-off penalties. For example, if a customer's check bounces after you complete a penalty run, you might want to create a one-off penalty for that customer. You can also use the Bill InfoViewer or the Line Item InfoViewer to penalize single bills or line items.

Select Billing > Manage Account.
Load the account you want.
On the Maintenance tab, under Delinquency, click Penalize Account.
Infor Public Sector indicates that the penalty run was successful and shows the dollar amount of the penalty. Infor Public Sector creates a new penalty run record for the penalty that you can look up in Lookup Penalty Run. The Penalize Account link can also be displayed in the Quick Links panel on the Summary tab.