Delinquency

Delinquency setups are defined for particular bill types, so an account might have multiple delinquencies for different bill types. In addition, delinquency processing can be per bill type or per bill, so an account might have multiple delinquent bills of the same type.

A delinquency run is a batch process in which Infor Public Sector searches for accounts with delinquent bills and assigns them to the appropriate milestones. You can schedule delinquency runs using the Batch Manager, or you can use Create Delinquency Run to generate a run manually. Note that if you create a run manually, a task is still added to the Batch Manager.

There are two distinct processes that you can run either separately or together: entering new accounts into delinquency and advancing accounts that are already in delinquency. To enter new accounts, Infor Public Sector searches for bills that remain unpaid past their delinquent dates and then locates the delinquency setups for the bill types. The delinquency setup rules determine the delinquency group, scheme, and milestone that each account is assigned to.

Advancement of accounts already in delinquency is based on the rules defined for the accounts' current milestones. For example, a "Reminder" milestone might specify that accounts are eligible to advance to a "Disconnect" milestone if bills remain unpaid after 45 days. A delinquency run can also decrement milestones or remove accounts from delinquency if delinquent charges are paid.

Infor Public Sector includes several different tools that you can use to manage delinquencies.

• You can use the Manage Account page to manage delinquency information for a specific account. You can use either the Delinquency tab or the Delinquency panel on the Summary tab to review and update delinquency information.
• If delinquencies are processed per bill, you can use the Bill InfoViewer to manage delinquent bills.
• In My Infor, you can use the Delinquency Officer Accounts and Manage Delinquency Accounts items to manage delinquencies. Delinquency officers are employees who are assigned responsibility for specific delinquencies.

  See My Infor Billing items.

You can use the Settings button on the Delinquency tab of the Manage Account page, or on either of the My Infor items, to perform these actions:

• Decrement a delinquency to the previous milestone.
• Increment a delinquency to the next milestone.
• Hold a delinquency at the current milestone.
• Release a delinquency from a hold.
• Resolve a delinquency.
• Transfer a delinquency to a different group or scheme.

In addition, these buttons are displayed in the Delinquency panel on the Summary tab of the Manage Account page, and on the Summary tab of the Bill InfoViewer:

• : Decrement Delinquency
• : Hold/Release
• : Increment Delinquency
• : Grant Extension
• : Resolve Delinquency