Internal accounts

Internal accounts are used for intra-agency billing, where charges must be generated and posted but no payment is made. For example, these accounts might be used to track usage and charges for services provided to the agency’s own offices and facilities.

An internal account is mostly the same as any other account, with one key difference: because no one is billed for an internal account, no bills are output and no payments are received.

To create an internal account, first follow the usual process of creating a new account. After the account record is created, select the Maintenance tab and click the Do Not Send Bills link. (This link can also be displayed in the Quick Links panel on the Summary tab.) Infor Public Sector will then generate bills for the account, but will not include them in the bill output process.

To manage payments for an internal account, set up direct debit and select the Transmit Hold check box. When you create a direct debit run, Infor Public Sector can then mark charges for the account as paid without transmitting any actual bank information.

See Signing up for direct debit.

Finally, you should also select the Do Not Send Notices link on the Maintenance tab. Like the Do Not Send Bills link, this directs Infor Public Sector to exclude the account from correspondence output processes such as delinquency notice or collection notice output.