Reallocating credits

If an account has unapplied credits, you can reallocate those credits to unpaid bills for the account. Reallocating credits is similar to the process of reconciling an account, but when you reallocate credits you can select the bills that you want to apply the credits to and the amount of each credit that you want to reallocate. Unapplied credits can also be refunded, manually applied to unpaid charges, or transferred to another account.

See Applying credits, Reconciling an account, Refunding credits and Transferring credits.

  1. Select Billing > Manage Account.
  2. Load the correct account.
  3. On the Maintenance tab, under Transactions, click Reallocate Credits.
    The Reallocate Credits dialog box is displayed. This dialog box shows a list of available credits. You can set the amount of each credit that you want to reallocate. The Reallocate Credits link can also be displayed in the Quick Links panel on the Summary tab.
  4. Select the bill type you're reallocating the credits to from the Bill Type list.
    Infor Public Sector shows the unpaid balance for the selected bill type in the Unpaid Amount field. The total amount you reallocate cannot exceed this amount.
  5. In the grid, click Edit for the first credit that you want to reallocate.
  6. Specify the amount that you're reallocating in the Credit to Reallocate field and click Save.
    Infor Public Sector adds the amount specified to the amount displayed in the Total Credit to Reallocate field. You cannot specify a total reallocation amount that is greater than the amount displayed in the Unpaid Amount field.
  7. Repeat steps 4 and 5 for any additional credits you want to reallocate.
  8. Click Save.