Reviewing payment arrangements

The Payment Arrangement Review item in My Infor shows payment arrangements with a status of In Notice or Broken. You can take actions such as canceling payment arrangements, sending notices, or creating service requests.

See Creating a payment arrangement.

The payment arrangement statuses are set by a Payment Arrangement Review task in the Batch Manager, so you must set up that task to use this item. The task parameters define the number of days an arrangement must be behind before Infor Public Sector changes its status to In Notice, and the number of days before the status is changed to Broken. You can also indicate whether Infor Public Sector should automatically send notices or close broken arrangements.

You can then review the payment arrangements that are in notice or broken in My Infor. You can use the down arrow button to perform these actions for one or more selected arrangements. Each action requires you to have the correct permission in Access Control.

• Unarrange: Unarranges all arranged line items and closes the arrangement.
• Flag Send Notice: Flags the account to receive a reminder notice.
• UnFlag Send Notice: Removes a Send Notice flag.
• Create Service Request: Creates a service request for the account, such as a disconnect request.
• Status Overrides: Used to reset the arrangement status manually.