Suspending or unsuspending an account

If you have the necessary access rights, you can suspend an account from billing. A suspended account is not eligible to have bills generated for it. Everything else about the account, including its status, remains unchanged. For example, if a customer is disputing a charge or your agency has reason to think a customer's meter is giving inaccurate readings, you may want to suspend the account until you've resolved the problem.

To suspend an account, click the Suspend From Billing link under Bills on the Maintenance tab, or in the Quick Links panel on the Summary tab. Then click Yes in the dialog box that is displayed asking if you want to suspend the account. Infor Public Sector suspends the account, making it ineligible to have bills generated for it. The account will now show up in the Suspended Accounts and All Suspended Accounts items in My Infor.

See My Infor Billing items.

When you suspend an account Infor Public Sector also changes the Suspend From Billing link to Unsuspend From Billing. To resume billing for the account, click the Unsuspend From Billing link and click Yes in the confirmation box.

Note: Infor Public Sector also shows a Do Not Send Bills link on the Manage Account page, but that one doesn't suspend bill generation for the account. When you select Do Not Send Bills, Infor Public Sector continues to generate bills for the account but doesn't include them in the bill output file.

See Suspending bill output.