User exceptions

Exception codes define conditions under which Infor Public Sector will return exceptions while running billing-related batch processes such as generating bills or posting payment batches.

For example, you might want to return an exception if a bill's principle amount is zero, or if a bill doesn't have a Mail To address. Infor Public Sector includes a set of standard exception codes, called common exceptions, and you can also define as many custom exception codes as you require.

Each custom exception code consists of a name, a description, an effective date, and a formula that determines when Infor Public Sector will return an exception. The common exceptions use predefined calculations, and you can only edit the effective and expire dates.

Note: If the common exceptions don't have effective dates, you must select the Show Future check box to see them in the tree.

To use either common or custom exception codes in your batch processes you must also associate them with specific bill types and assign them severity levels. When running a batch process, Infor Public Sector evaluates each exception code associated with the selected bill type and uses the severity level to determine what action to take if an exception is returned for an account. You can then review and process any exceptions in the batch process's associated InfoViewer, such as the Bill Run InfoViewer or the Penalty Run InfoViewer.