Alerts

An alert is a message attached to an account that shows information for agency staff. For example, if a customer has repeatedly bounced checks, you can attach an alert that will show a warning when the account is loaded, or when a payment is received for the account.

When you attach an alert to an account, you can identify it as either informative or forceful. Informative alerts merely show messages for the user when they are triggered. Forceful alerts may also block actions such as receiving or posting payments, depending on the circumstances.

The conditions under which an alert is triggered depend on the alert definition. When defining an alert, you can select one of these categories:

• Add Payment alerts are triggered when you attempt to receive payments using either the Receive Payment form or the Receive Payment link on the Manage Account page. A forceful Add Payment alert will prevent any payments from being received for the account that it is attached to.
• Authorization for Payment alerts are not currently used in Infor Public Sector.
• Batch Payment Posting alerts are triggered when you attempt to post payments using either the Post Payment Batches form or the Process Payments form. Forceful Batch Payment Posting alerts will prevent payments from being posted.
• Load Account alerts are displayed when an account is loaded in the Manage Account page.