Viewing the terminal health status

  1. Select Reports > Terminal Health.
    The currently selected store group, store, or revenue center is displayed.
  2. To change the selection, perform these steps:
    1. Click the name of the current store group or Selected Store Group.
    2. In the Select a Store Group section, click the name of the store group, store, or revenue center. A check symbol is displayed after the name.
    3. Click Apply.
  3. Click Run.
  4. Click these tabs:
    • Offline: Shows a list of offline terminals along with their associated store groups, and the exact date and time each terminal went offline.
    • In use: Shows a list of offline terminals along with their associated store groups, and time of each terminal’s most recent heartbeat signal.
    • Tree View: Shows an expandable tree view that illustrates the hierarchical mapping of each terminal to its corresponding site, market, or company.