Configuring backup revenue centers

If your restaurant uses several POS terminals and the primary terminal goes offline, a designated backup terminal can take over so you can continue processing transactions and accessing open checks.

For example, during a busy dinner service, the primary terminal loses power. Because you've configured a backup primary terminal, the designated client terminal shows a prompt to become the new primary terminal. An authorized user, such as the manager, can approve the takeover. You can use a dedicated POS privilege and job code permission to control who is allowed to perform this action.

After approval, the backup terminal becomes the new primary terminal. Staff can continue accessing open checks, processing payments, printing receipts, and sending orders to the kitchen without interruption.

When the original terminal comes back online, it automatically connects to the active primary terminal and operates as a client terminal, ensuring that only one primary terminal is active at a time. For example, if Terminal B replaces Terminal A as the primary terminal, Terminal B continues to act as the primary terminal even after Terminal A comes back online.

If no backup terminal is configured, no prompt is displayed on client terminals when the primary terminal becomes unavailable.