Support form

The Support form is found under My Account > Support.

This table shows the options in the Support form that you can use to provide information about your Pathway UX installation and other administration functions:
Option Description
E-mail Logs Collects the system log file and emails to a nominated address.
Download Logs Collects the system log file and downloads it through your browser to a folder in your PC.
Clear Caches Clears the server caches.

Required if parameters have been changed in the thick or smart clients and is run at any time.

Debug Downloads the Uniface Debugger.

Usually done under the direction of Pathway Support or Development Staff.

Test Pathway Agent Checks the currently loaded Pathway Agent on the PC.