Running productivity reports

Use this procedure to run reports containing productivity statistics for specified time period grouped by Activity or Operator.

To run the team productivity report

  1. Select Global Reports from the Administration menu. The Global Reporting page is displayed.
  2. Click Productivity to display the list of reports.
  3. Click Productivity Report. The Productivity Report Settings page is displayed.
  4. Specify this information:
    Application

    Select the application for which you want to view user productivity.

    Operator

    Select the operator that you want to view in the report.

    Group By

    Select to group report by operator or by activity.

    Report Start Date

    Specify or select a start date to include events for the selected operator during a specific date range.

    End Date

    Specify or select an end date to include events for the selected operator during a specific date range.

  5. Click Run Report to generate the report.

    The Productivity report is shown on the Report Viewer page.