Running productivity reports
Use this procedure to run reports containing productivity statistics for a specified time period grouped by Activity or Operator.
To run the team productivity report
-
Select Global Reports from the Administration menu.
The Global Reporting page appears.
- Click Productivity to display the list of reports, if it does not already appear.
-
Click Productivity Report.
The Productivity Report Settings page appears.
-
Consider the following fields.
- Application
-
Select the application for which you want to view user productivity.
- Operator
-
Select the operator that you want to view in the report.
- Group By
-
Select to group report by operator or by activity.
- Report Start Date
-
Enter or select a start date to include events for the selected operator during a specific date range.
- End Date
-
Enter or select an end date to include events for the selected operator during a specific date range.
-
Click Run Report to generate the report.
The Productivity report appears on the Report Viewer page.