Pinging the IDO Runtime Service

There have been cases where the IDO Runtime Service has been unavailable while the IDO Request Web Service has been available. To detect whether this situation is occurring on your system, you can perform a quick check of the IDO Runtime Service through the IDO Request Web Service.

This mechanism can be used to check a server instance that is running Internet Information Services (IIS), the IDO Request Web Service, and the IDO Runtime Service:

Open a web browser.
In the browser's address field, specify this URL:
https://IDOServerName/IDORequestService/Ping.aspx
where IDOServerName is the domain name or the IP address of the web server that is hosting the IDO Request Web Service.

If IIS is running and the IDO Request Web Service is available, and the IDO Runtime Service is running, then the system returns a 200 - Success message.

If IIS is running and the IDO Request Web Service is available, but the IDO Runtime Service is not running, the system returns a 503 - Service Unavailable error message.

If either IIS is not running or the IDO Request Web Service is unavailable, the system returns a 404 - File Not Found error message. In this case, it does not matter whether the IDO Runtime Service is running or not.