Troubleshooting: Recovering locked tokens

Symptoms

If Mongoose terminates unexpectedly, it is possible that license tokens that were in use at the time are still locked, thus preventing users from logging in.

Under usage-tracking licensing, any orphaned sessions (locked license tokens) do not prevent users from logging in. However, orphaned sessions are shown in queries of usage-tracking data, so they could result in inflated module usage counts and reporting of non-compliance if licensed limits are exceeded.

Possible solution

Use the Session Management form to free the locked tokens.